Location : Durgapur | Order over call : 8145009052/WhatsApp:8145009052

same day delivery

(durgapur city)

covered area
  • 54 FOOT ROAD
  • A-ZONE
  • ABL COLONY
  • AMRAI
  • ANAND VIHAR
  • AQUAPOLIS
  • B-ZONE
  • BAMUNARA
  • BENACHITY
  • BENGAL AMBHUJA HOUSING
  • BHIRINGHEE
  • BIDHAN NAGAR
  • C-ZONE
  • CHANDIDAS
  • CITY CENTER
  • CMERI COLONY
  • CRPF CAMP
  • DHANDABAD
  • DPL HOUSING
  • DSP MAIN GATE
  • FARIDPUR
  • FULJHOR
  • GAMON BRIDGE
  • GOPAL MATH
  • GREEN FIELDS RESIDENCY
  • GROUP HOUSING BIDHANNAGAR
  • HCL COLONY
  • IQ CITY
  • KADA ROAD
  • KALIGANJ
  • MAMC COLONY
  • MUCHI PARA
  • NAIM NAGAR
  • NATURAL HEIGHTS
  • NIT
  • NTPI COLONY
  • RAMKRISHNA PALLY
  • RECOL PARK
  • SAGARBHANGA
  • SAIL CO-OPERATIVE HOUSING
  • SEPCO
  • SHANKARPUR
  • STATION BAJAR
  • SUBASH PALLY
Free delivery for order above Rs. 499.00
Service at Your Doorstep
Customer Login
Delivery Time

Order Time

Delivery Time

12:00 To 17:00 hrs
18:30 - 21:00 hrs
17:00 To 12:00 hrs
14:30 - 17:00 hrs

Refund Policy

 

What is Basketuncle.com return policy for Grocery?

Customers can return any product at the time of delivery, if they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which can be used on our Site to be adjusted against subsequent purchase or on next delivery.


 

How do I return a product for a new replacement for Grocery?

For replacement, notify us with reasons for the replacement at the time of delivery. On valid return requests, we will send you a new replacement within 3 days at no extra cost.

 



How do I cancel an Grocery orders?

 

You can cancel your order by contacting u before the product has been shipped. Your entire order amount will be refunded. In case your product has been shipped but has not yet been delivered, to cancel Contact Us. An order can be cancelled in case a delivery has already been made in return with a credit note for the value of the return order which can be used with https://www.Basketuncle.com in your subsequent orders.

How long will it take to process your cancellation request on Grocery Orders?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business hours to cancel the order. You will be notified of the same.


 

What is the Cancellation policies for orders from Food Store?

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability.  In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:

    In the event of the designated address following outside the delivery zone offered by us;

  • Failure to contact you by phone or email at the time of confirming the order booking;

  • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

  • Unavailability of all the items ordered by you at the time of booking the order; or

  • Failure due to reasons beyond our control or attributable to the Vendor.


     

What is the Refund policies for orders from Food Store?

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances: your order packaging has been tampered or damaged at the time of deliverY. Us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.


 

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card. In case of payment at the time of delivery, you will not be required to pay for: Orders where the packaging has been tampered or damaged by and Wrong order being delivered or Items missing from your order at the time of delivery.